IMPORTANT CLINIC UPDATES - OCTOBER 2020 

MASKS MUST BE WORN

In order to protect all patients, staff and physicians during IN-OFFICE clinic appointments, we are requesting that ALL patients >2 years old and their support person(s) should wear a NON-MEDICAL MASK during their entire office visit - whether that is one purchased, home-made, or simply a bandana. Ideally three cloth layers is best. We thank you for your cooperation. 
 

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IN-CLINIC APPOINTMENTS

We continue to offer in-person appointments while following all screening, sterilizing and PPE protocols as per Alberta Health Services. At this time we are NOT allowing family members to accompany patients to their appointments to minimize transmission risk of COVID-19. Only infants and children <16 years old can be accompanied by a parent.

TELEPHONE APPOINTMENTS

If a patient is uncomfortable coming to clinic OR they are in self-isolation due to possible exposure to COVID-19 or a pending a swab result, then the appointment will be converted to a 10 MINUTE telephone appointment. 

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PRESCRIPTION REFILLS

We strongly encourage all patients to book an appointment for prescription refills. This allows the physician to ensure that it is appropriate and required for your continued medical care.

If a request is made for a refill on the telephone or via the pharmacy (without an appointment) this will incur a $10 fee. This fee will need to be paid upfront and does not include narcotics, benzodiazepines or ANY triplicate prescriptions. This refill is simply to bridge you to your next scheduled clinic appointment.

Please kindly allow ample time and pre-book your appointment in clinic so that you do not incur the $10 fee.

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We sincerely thank you for your understanding. Stay safe.

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